Job Overview
The ideal candidate is someone who enjoys engaging with people and actively finding solutions to challenges. In this role, you will focus on turning customers into loyal advocates for the brand.

About the Company
The MultiChoice Group is a global leader in media and entertainment, with a presence in South Africa, Dubai, and the Netherlands. Our primary operations span pay television, video entertainment, advertising, and content security. The Group includes renowned brands such as DStv, GOtv, SuperSport, M-Net, DStv Media Sales, Showmax, and Irdeto, a European leader in content security. Proudly serving over 20 million subscribers across more than 50 countries in Africa, we have built a legacy of identifying industry trends and adapting to deliver top-tier entertainment.

Joining our dynamic and creative team means contributing to our goals of growing our pay-TV and SVOD (Subscription Video On Demand) services, boosting advertising revenue, leading innovation in technology, supporting local content creation, and providing an outstanding customer experience.

Join the leading entertainment provider in Africa!

Key Responsibilities

Business Operations

• Serve as the primary point of contact for customers visiting the Service/Experience Centre, ensuring a seamless and high-quality experience.
• Meet daily performance goals and contribute to the achievement of team sales targets while maintaining strong customer relationships.
• Address and resolve escalated customer issues within the agreed timeframe, ensuring full follow-up and satisfaction.
• Stay well-informed about product offerings and promotions to facilitate effective customer interactions and actively participate in all relevant training programs.
• Adhere to operational guidelines, ensuring compliance with all processes and procedures.
• Keep up to date with any changes or updates within the team and business.
• Engage with customers according to company communication policies, establishing trust and fostering long-term relationships.
• Provide accurate, complete, and timely information using the appropriate tools and methods.
• Act as a gatekeeper for company information, demonstrating a deep understanding of all products and services to offer solutions and additional offerings where necessary.

Qualifications

• Matric or equivalent work experience
• Post-Matric qualification is a plus

Experience

• 3 to 4 years of experience in a customer service role

Technical Competencies

• Comprehensive understanding of products and services
• Strong negotiation skills
• Expertise in customer service management
• Effective communication skills
• Excellent time management
• Active listening abilities

Behavioral Competencies

• Problem-solving skills
• Results-driven mindset
• High attention to detail
• Strong organizational and planning skills
• Resilience and perseverance
• Ability to generate new ideas
• Collaborative team spirit

HOW TO APPLY

Applicants are advised to apply via Linkedin.