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Location: Johannesburg
Closing Date: 30 September 2025, 23:59
Job Requisition ID: JR-71211
Posted On: Today

Let’s Write Africa’s Story Together

At Old Mutual, we firmly believe in the African opportunity and the power of diverse talent to shape our collective future. For over 175 years, Old Mutual has been a trusted financial partner, empowering individuals, families, and businesses across the continent. We take pride in our legacy and are passionate about building the next chapter of Africa’s success story—together with you.

If you are energetic, customer-focused, and eager to make a meaningful impact in financial services, we invite you to join our team in Johannesburg as a Sales Consultant. This role offers you the chance to grow your career while contributing directly to Old Mutual’s vision of enabling positive futures.

About the Role

As a Sales Consultant, you will play a pivotal role in connecting customers with Old Mutual’s world-class financial solutions. This position is ideal for individuals who thrive in a fast-paced, performance-driven environment and who enjoy building meaningful client relationships.

Your primary responsibility will be to provide quality sales service that drives new business and nurtures existing client relationships. By engaging customers professionally and efficiently, you will contribute to the profitability and growth of Old Mutual while delivering service that reflects our culture of trust, excellence, and customer care.

Key Responsibilities

In this role, your daily duties will include:

• Sales Engagement: Handle both incoming and outgoing calls as per set schedules, campaigns, and performance targets.
• Customer Guidance: Telephonically guide customers through product offerings, pricing, terms, and conditions, ensuring clarity and understanding.
• Quotations: Provide accurate and timely quotations to customers while maintaining strong lead-to-sale and lead-to-quote ratios.
• Target Achievement: Sell according to daily and monthly targets, contributing to team and company growth.
• Lead Management: Manage all allocated leads effectively, ensuring maximum conversion.
• Quality Assurance: Maintain a minimum 90% QA average on all calls by demonstrating professionalism, accuracy, and compliance.
• Data Management: Accurately capture and update customer data in line with company systems and policies.
• Customer Documentation: Forward policy documents to clients within the mandated timeframes.
• First-Call Resolution: Finalise sales and resolve queries at the point of contact whenever possible.
• Workload Management: Organise time efficiently to meet deadlines, targets, and reporting requirements.
• Product Knowledge: Stay up to date with Old Mutual’s products, campaigns, rules, and conditions in order to recommend the right financial solutions.

Skills and Competencies

To excel in this role, candidates must demonstrate strong interpersonal and sales skills, coupled with a professional approach to client service. The key competencies we are looking for include:

• Communication Skills: Ability to communicate effectively, both verbally and in writing, with diverse customers.
• Customer Focus: A commitment to placing customer needs at the centre of every interaction.
• Decision Quality: Confidence in making sound judgments under pressure.
• Accountability: Takes responsibility for actions, targets, and quality standards.
• Complexity Management: Ability to navigate multiple campaigns, products, and customer types with efficiency.
• Process Orientation: Strong focus on following systems and procedures to optimise results.
• Planning & Alignment: Ability to prioritise tasks and manage time effectively.
• Tech Savvy: Comfortable with digital platforms, CRM systems, and telephonic engagement tools.

Education and Experience

• A minimum educational requirement of Matric/Grade 12.
• Prior experience in sales, customer service, or call centre environments will be advantageous.
• Knowledge of the financial services sector or insurance industry will be considered a strong asset.

Why Join Old Mutual?

At Old Mutual, we don’t just offer jobs—we provide meaningful careers. Joining our team means you’ll be part of a company that:

• Empowers Growth: We provide training, mentoring, and career development opportunities to help you reach your full potential.
• Values Diversity: We celebrate and embrace diversity as a driver of innovation and inclusivity.
• Supports Work-Life Balance: Flexible scheduling, including shift work, is designed to meet both operational and employee needs.
• Makes a Difference: Every sale you close contributes to enabling customers to plan, protect, and invest for their futures.
• Recognises Performance: We reward excellence with competitive remuneration and recognition programmes.

Employment Equity Commitment

Old Mutual South Africa is committed to transformation and diversity. This appointment will be made in line with our Employment Equity Plan, ensuring fair representation and equal opportunities across designated groups. We believe that diverse teams drive innovation, excellence, and better results for our customers.

How to Apply

If you are driven, passionate about customer service, and eager to be part of a dynamic sales team, we encourage you to apply today.

1. Prepare an updated CV highlighting your relevant skills and experience.
2. Submit your application before the closing date: 30 September 2025, 23:59.
3. Shortlisted candidates will be contacted for interviews and assessments.

Take the Next Step in Your Career

This is more than just a sales job—it’s an opportunity to join one of Africa’s most respected financial services providers and to play your part in shaping the future. At Old Mutual, every interaction matters, every customer counts, and every employee contributes to our legacy of excellence.

SUBMIT CV HERE