JOIN US ON WHATSAPP

Closing Date: 20 October 2025
Reference Number: 64238
Recruiter: Natalie Williams
Number of Positions: 1
Workplace Type: On-site
Position Type: Permanent

Introduction

Are you passionate about saving lives and delivering exceptional emergency medical care? ER24, one of South Africa’s most trusted and respected emergency medical service providers, is currently seeking a dedicated and professional Emergency Medical Assistant (Intermediate Life Support) to join our dynamic on-site team. This role offers an opportunity to make a real difference in people’s lives every day while working alongside some of the most skilled and compassionate healthcare professionals in the field.

At ER24, our mission is to provide rapid, efficient, and quality emergency medical services across the country. We pride ourselves on professionalism, teamwork, and compassion — values that define every patient interaction and emergency response. If you are motivated, service-driven, and ready to grow your career in emergency care, this could be the perfect opportunity for you.

Main Purpose of the Job

The successful candidate will be responsible for attending to emergency calls and providing intermediate-level medical care in line with the prescribed scope of practice. You will play a vital role in stabilizing patients, administering pre-hospital treatment, and ensuring safe transportation to appropriate healthcare facilities. The position requires quick thinking, technical expertise, and the ability to remain calm and effective in high-pressure situations.

As part of ER24’s operational team, you will be expected to deliver clinical excellence and uphold our standards of professionalism at all times. You will also contribute to maintaining a positive public image for ER24 through quality service, empathy, and community engagement.

Key Responsibility Areas

The position involves a combination of operational readiness, clinical responsibility, and customer service excellence. Key duties include:

1. Ensure Operational Readiness for Emergency Calls
   • Conduct daily equipment, vehicle, and medication checks to ensure full operational readiness.
   • Respond promptly and efficiently to emergency calls as dispatched by the control centre.
   • Maintain compliance with safety, hygiene, and infection control standards.
   • Prepare all relevant documentation before, during, and after emergency responses.
2. Administer Patient Care in Line with Scope of Practice
   • Assess, manage, and treat patients according to the HPCSA Clinical Practice Guidelines for Intermediate Life Support (ILS).
   • Apply advanced life support interventions when required and within legal limits of practice.
   • Record patient information accurately on Patient Report Forms (PRFs) and ensure data integrity.
   • Provide compassionate support and reassurance to patients and family members during emergencies.
   • Ensure continuity of care when transferring patients to hospitals or other healthcare professionals.
3. Promote and Maintain a Positive Public Image for ER24
   • Represent ER24 professionally and courteously in all public interactions.
   • Build strong relationships with community stakeholders, healthcare providers, and patients.
   • Assist in marketing initiatives and health awareness campaigns where required.
   • Uphold the organization’s reputation for reliability, compassion, and clinical excellence.

Required Education

• Essential Qualification:
  • Ambulance Emergency Assistant Certificate or
  • Higher Certificate in Emergency Medical Care from a recognized institution.
• Desired Education:
  • Successful completion of Clinical Practice Guidelines (CPG) training as published by the Health Professions Council of South Africa (HPCSA) will be advantageous.
  • If you are not compliant with the most current HPCSA CPG requirements at the time of application, you will be required to complete this training during your probation period upon appointment.

Required Experience

• Essential Minimum Experience: At least 1 year of Emergency Medical Services (EMS) experience.
• Desired Experience: 1 year of experience specifically at the Intermediate Life Support (ILS) level is advantageous.

Required Job Skills and Knowledge

To excel in this position, applicants must demonstrate the following competencies:

• A thorough understanding and application of best medical practice standards.
• Proficiency in Microsoft Office and basic computer literacy for data recording and reporting.
• Strong knowledge of local facilities, travel routes, and geographical areas relevant to emergency response.
• Familiarity with HPCSA guidelines, scope of practice, and relevant legislation.
• Competence in completing Patient Report Forms (PRFs) accurately and efficiently.
• Excellent communication and interpersonal skills with proficiency in English (both written and verbal).
• The ability to function effectively as part of a high-performing team and to make sound clinical judgments under pressure.

Personal Attributes

• Committed to providing compassionate, patient-centred care.
• Emotionally resilient and able to maintain professionalism in high-stress situations.
• Physically fit to handle the physical demands of emergency response work.
• Reliable, punctual, and capable of working shifts, including nights, weekends, and public holidays.
• A proactive problem-solver who thrives in fast-paced environments.

Employment Equity and Internal Applications

All suitably qualified applicants are encouraged to apply. However, preference will be given in line with the Employment Equity Plan of Mediclinic Southern Africa, as well as to internal employees who meet the minimum requirements.

Please note:
If you are currently an internal employee on a fixed-term contract, you must apply using an external candidate profile, not your employee profile, to ensure your application is processed correctly.

Why Join ER24?

By joining ER24, you become part of a trusted emergency medical brand known for excellence and innovation. We offer a professional and supportive work environment, opportunities for career development, and access to world-class training and resources. Every day presents a chance to help someone in need — to bring calm to chaos and to make a meaningful impact on the lives of South Africans.

At ER24, you are more than just an employee — you are a lifesaver, a leader, and a symbol of hope in your community.

How to Apply

Interested candidates who meet the above criteria are invited to submit their applications before 20 October 2025. Ensure that your application includes all required documents and references. Only shortlisted candidates will be contacted for interviews.

APPLY ONLINE HERE