Location: Cape Town, Western Cape
Position Type: Permanent
Department: Security
Industry: Hospitality
Functional Area: Operations
Date Posted: 21 October 2025
Closing Date: 31 December 2025

About Fidelity Services Group

Fidelity Services Group is one of South Africa’s leading integrated security solutions providers, offering professional protection services across multiple sectors. With a long-standing reputation for reliability and excellence, Fidelity has built its success on integrity, innovation, and commitment to client satisfaction. Our team of professionals operates with precision and dedication, ensuring that every client and partner experiences peace of mind.

As part of our continued growth within the hospitality industry, we are seeking skilled and vigilant Hotel Security Officers to join our Cape Town team. This role plays a crucial part in maintaining the safety, comfort, and security of guests, employees, and hotel property.

Position Overview

As a Hotel Security Officer, you will be the first line of defense in ensuring the safety and wellbeing of everyone within the hotel environment. Your primary responsibilities will include patrolling the property, monitoring surveillance systems, handling emergency situations, and maintaining a visible and reassuring presence throughout the premises.

This position is ideal for individuals who are observant, professional, and able to handle high-pressure situations calmly and efficiently. Working as part of the Fidelity Services Group team means being part of a respected organization that values teamwork, professionalism, and service excellence.

Key Responsibilities

The duties of the Hotel Security Officer are broad and essential to the daily operations of the hotel. Your day-to-day tasks will include:

• Conducting routine patrols throughout all areas of the hotel, including guest floors, back-of-house facilities, parking areas, and entry points to ensure a secure environment.
• Monitoring surveillance cameras, alarm systems, and other electronic security devices to identify potential risks or suspicious behavior.
• Responding quickly and effectively to emergencies such as medical incidents, fire alarms, evacuations, theft, and disturbances to ensure guest and employee safety.
• Reporting all incidents or irregular activities to hotel management and the Fidelity control room, ensuring that proper documentation and follow-up procedures are completed.
• Enforcing hotel policies and security protocols, including access control, visitor management, and adherence to safety regulations.
• Assisting guests with security-related inquiries, directions, or concerns in a courteous and professional manner that aligns with the hotel’s customer service standards.
• Performing regular safety inspections of doors, locks, fire exits, extinguishers, lighting, and alarm systems to ensure compliance with health and safety requirements.
• Supporting hotel staff during events, VIP visits, and large gatherings to maintain order and protect property.
• Cooperating with local law enforcement and emergency responders when incidents require additional assistance or investigation.
• Maintaining a log of daily activities, incidents, and reports to ensure accurate records for management and audit purposes.
• Providing input and feedback to management regarding potential improvements in security systems or procedures.

Required Qualifications and Skills

To be considered for this role, applicants must meet the following minimum criteria:

• Grade 12 (Matric) or equivalent qualification.
• PSiRA Registration (minimum Grade C or higher).
• Prior experience as a Security Officer, preferably within a hospitality or hotel environment.
• Excellent communication and interpersonal skills, with the ability to interact professionally with guests and staff from diverse backgrounds.
• Strong situational awareness, observation, and problem-solving abilities.
• Knowledge of emergency response procedures, including fire safety, evacuation protocols, and first aid (first aid training will be an advantage).
• Ability to work independently and within a team setting, maintaining a high level of integrity and discipline.
• Must be physically fit, capable of standing or walking for extended periods, and able to climb stairs as part of regular patrols.
• Willingness to work shifts, including nights, weekends, and public holidays, as required by hotel operations.
• A professional appearance, punctuality, and reliability are essential.

Core Competencies

Success in this position requires the following key attributes:

• Professionalism: Representing both Fidelity Services Group and the hotel brand with integrity, courtesy, and discretion.
• Alertness and Vigilance: Maintaining a constant awareness of surroundings to anticipate and respond to potential threats.
• Customer Service Orientation: Ensuring that guests feel safe, respected, and assisted without feeling intruded upon.
• Crisis Management: Remaining calm, decisive, and organized during emergencies.
• Team Collaboration: Working closely with hotel management, maintenance staff, and local authorities to maintain an effective security framework.

Physical and Environmental Requirements

The Hotel Security Officer role requires sustained physical activity and alertness throughout the shift. Officers must be able to:

• Stand and walk for extended periods while patrolling large hotel areas.
• Climb stairs and operate elevators safely during inspections or emergencies.
• Respond rapidly to incidents in different areas of the property.
• Work indoors and outdoors in varying weather conditions.

Safety gear and appropriate uniforms will be provided by Fidelity Services Group.

Why Join Fidelity Services Group?

At Fidelity, we believe in empowering our employees through training, recognition, and growth opportunities. When you join our team, you become part of South Africa’s most respected security network — a company that values people, excellence, and reliability.

We offer:

• Competitive remuneration and benefits.
• Access to ongoing professional development and training.
• A stable, supportive, and inclusive working environment.
• Opportunities for career advancement within the Fidelity network.

Application Process

Interested candidates are invited to submit their comprehensive CV and proof of PSiRA registration before the closing date of 31 December 2025. Shortlisted applicants will be contacted for interviews and background screening.

Join Fidelity Services Group and contribute to the safety and security of Cape Town’s leading hospitality establishments. Your vigilance and professionalism will make a real difference in the guest experience and uphold the trusted reputation that Fidelity stands for.

Fidelity Services Group – Protecting What Matters

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