Call Centre Agent (new accounts) – Mr Price Money
Join Our Team – Customer Support & Verification Specialist
As an essential part of our organisation, you will play a vital role in ensuring that all customer requests, store card applications, official correspondence, and employment verification processes are managed with efficiency, accuracy, and professionalism. Your contribution will help us deliver excellent service and maintain trusted customer relationships.
Key Responsibilities
- Respond promptly to customer queries, correspondence, and service needs, ensuring smooth resolution and minimising backlogs or complaints.
- Conduct telephonic verifications of employment and personal information provided on store application forms.
- Accurately update and maintain customer information on the debtor management systems, ensuring records remain current and reliable.
- Process and manage store card applications across multiple divisions to grow both the customer and credit base (outbound team members only).
- Evaluate and verify customer financial documents to support credit application decisions.
- Communicate with applicants to collect outstanding documents and provide clear guidance for successful account completion.
Minimum Requirements
- Education: Matric / Grade 12 certificate.
- Experience: At least 1 year of call centre experience focused on customer accounts, including setup, verification, maintenance, and issue resolution.
- Knowledge: Familiarity with key industry regulations, including the Consumer Protection Act, POPIA (Protection of Personal Information Act), National Credit Act, and ICASA guidelines.
Skills & Attributes
- Strong analytical skills with the ability to interpret customer information, recognise trends or irregularities, and make sound decisions.
- Problem-solving ability – quickly identifying challenges and implementing effective solutions.
- High attention to detail to ensure accuracy during account setup and customer data management.
- Excellent verbal communication skills, with the ability to clearly explain processes and assist customers professionally.
- Proactive, adaptable, and eager to learn with a positive, growth-focused mindset.
