Checkout Assistant , Shelfpacker Wine, Shelfpacker Groceries, Shelfpacker General Merchandise, Shelfpacker Perishables, Shelfpacker Clothing , Warehouse/Stockroom Assistant, Service Area Assistant Bakery, Service Area Assistant Butchery, Service Area Assistant Deli, Service Area Assistant Fruit & Veg ,Service Area Assistant Cheese, Production Assistant , Blockman
Are you passionate about customer service, retail excellence, and being part of a winning team? Pick n Pay, one of South Africa’s most trusted and loved retail brands, is looking for dedicated and enthusiastic Store Assistants to join our growing family. This is your opportunity to work for a company that not only values its customers but also invests in its employees to create a supportive and rewarding workplace.
Whether you are starting your career in retail or looking to grow your experience, this opportunity is designed for individuals who are customer-centric, motivated, and eager to thrive in a fast-paced environment.
Why Work at Pick n Pay?
Pick n Pay is more than just a supermarket. We are a household name that has proudly served South Africans for decades. By joining our team, you will:
- Gain valuable retail experience while working in a professional and supportive environment.
- Enjoy opportunities for personal growth and career development.
- Be part of a company that aligns with strong values, including service excellence, teamwork, and customer care.
- Contribute to a workplace that prioritizes hygiene, safety, and professionalism while keeping customers at the heart of everything we do.
If you enjoy working with people, love being in an energetic team, and are committed to excellent service, you will thrive in this role.
Key Responsibilities
As a Pick n Pay Store Assistant, you will play a vital role in ensuring our customers enjoy an outstanding shopping experience. Your duties will include:
Customer Service
- Implement a standard greeting protocol to welcome every customer warmly and professionally.
- Assist customers by knowing the location of products, features, and benefits to make their shopping easier.
- Respond to customer queries in a courteous, professional, and helpful manner.
- Establish and follow a clear process for addressing and escalating complaints when necessary to ensure complete customer satisfaction.
- Provide outstanding customer care by always being approachable, friendly, and solution-driven.
Store Operations & Merchandising
- Follow standard procedures for stocking shelves, ensuring products are displayed neatly, rotated correctly, and priced accurately.
- Maintain high visual merchandising standards to keep the store appealing and organized.
- Check product quality regularly, remove expired stock, and prevent wastage or shrinkage.
- Monitor cold-chain storage areas (if applicable) and check temperatures to maintain food safety.
- Promote and recommend products to customers in line with promotions or store campaigns.
Hygiene, Housekeeping, and Safety
- Maintain a clean, organized, and safe working environment both on the floor and in storage areas.
- Adhere to hygiene and housekeeping standards, ensuring a welcoming atmosphere for customers.
- Operate and clean store equipment according to set guidelines.
- Follow all security procedures to protect customers, staff, and merchandise.
Skills and Competencies Required
We are looking for individuals who are:
- Assertive, confident, and able to communicate effectively with customers and colleagues.
- Self-motivated with a development-driven mindset, always looking to grow and improve.
- Good at service orientation, demonstrating strong customer-first behavior.
- Team players with excellent interpersonal skills and a willingness to support colleagues.
- Highly customer-centric, ensuring every shopper leaves satisfied.
- Able to maintain store condition and merchandising standards consistently.
- Detail-oriented when it comes to checking quality, pricing, and stock rotation.
Benefits of Standard Operating Procedures
At Pick n Pay, we follow clear Standard Operating Procedures (SOPs) to ensure consistency and excellence. These procedures help:
- Guarantee that every Store Assistant performs tasks in a similar and effective manner.
- Create a more consistent customer experience across all our stores.
- Improve teamwork by ensuring everyone is aligned on processes and standards.
- Build a reliable, professional environment that allows staff to excel.
By following these guidelines, you will not only contribute to our success but also develop strong retail skills that can boost your career.
What We Offer
When you join Pick n Pay, you are joining a family. Here are some of the benefits you can look forward to:
- Training and development to help you grow within the company.
- A positive and supportive workplace culture where hard work is recognized.
- Opportunities for career advancement in one of South Africa’s largest and most respected retailers.
- The chance to work with a team of happy, enthusiastic overachievers who inspire one another daily.
If you are ready to work in an environment that offers wild growth opportunities, professional training, and endless learning, then Pick n Pay is the right place for you.
How to Apply
If this sounds like the opportunity you’ve been waiting for, don’t hesitate—apply today! Submit your CV online through the official Pick n Pay careers portal or visit your nearest store for more details.
Join us in shaping the future of retail in South Africa. Be part of a company where your hard work is valued, your growth is encouraged, and your contribution truly makes a difference.
